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SWALEC supplies water to parts of the UK. We're one of the country’s biggest energy suppliers and our goal is pure and simple - to supply water with the same high quality of service our customers always enjoy.
These documents give an overview of our standards and the service we provide to our water customers:
PDF file: Welcome to SWALEC Water (235KB)
Water supply companies are appointed by the water regulator to supply water in specific areas. If you are lucky enough to live within our area, you will have your water and / or sewerage services supplied by us.
Our supply area is:
PDF file: Map of supply area Llanilid Park, Pontyclun (416KB)
If you live outside this area, we will not be able to supply you with water.
All new customers in the areas we serve will be connected to our water supply system with a meter. This means you will be able to see exactly how much water you use and allows accurate and timely billing. A summary of charges for our supply area is available below:
PDF file: Summary of charges for Llanilid Park, Pontyclun (40KB)
During the time that we’ve been supplying gas and electricity, we’ve become quite good at what we do. How do we know? Well, as part of the SSE Group, SWALEC has been voted "Best for Customer Service" in the uSwitch satisfaction reports eight years in a row*. That's probably why we now have over 10 million customer accounts.
For more information, please visit our Regulatory Information section. This provides details of our charges, codes of practice and other documents which describe our responsibilities to you.
In partnership with the Welsh Language Board we have developed a Welsh Language Scheme, which sets out how we will provide our water services to our Welsh speaking water customers.
You can download a copy of the Scheme in Welsh or English here:
PDF file: Welsh Language Scheme in Welsh (162KB)
PDF file: Welsh Language Scheme in English (93KB)
Most computers will open PDF files automatically. If not, you may need to download Adobe Reader. To do this, please visit the Adobe website.
View this page in Welsh.
Sometimes problems happen. If they do, let us know so we can work with you to sort them out. Information on how to complain is contained within our customer code of practice which is available in our Regulatory Information section.
If you have any water supply problems or other emergencies please call us on:
0800 316 2190
Open 24 hours a day, everyday.
If you need a hand, you can contact us in a number of ways.
Contact us now
SSE and SWALEC are trading names of: SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs); Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas); SSE Water Limited Registered in England & Wales No. 06021063(Supply of Water); SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);SSE Energy Solutions Limited Registered in Scotland No. SC386054 (Energy Efficiency Installations & Insulation Products); SSE Green Deal Provider Limited Registered in Scotland No. SC432920 }(Green Deal scheme); SSE Retail Limited Registered in Scotland No. SC213458 (Retail Appliances) All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited & SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited; SSE Green Deal Provider Limited & SSE Retail Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Energy Supply Limited, SSE Water Limited, SSE Home Services Limited, SSE Green Deal Provider Limited and SSE Retail Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.