Home - Customer Service

Did you know we're the UK’s No.1?

Quality service

We are committed to delivering excellent customer service and try to make everything as easy as possible for our customers.

Operating UK-only call centres, offering free energy efficiency advice, sending regular bills and giving the option to update meter readings online are just a few of the things you can expect from us.

Our awards

We’ve recently picked up several awards for Customer Satisfaction:

- For the fifth consecutive year we’ve won the uSwitch award for Best Overall Supplier.
- Scottish and Southern Energy ranked top of the Utilities Sector in the July 2008 Institute of Customer Service customer satisfaction survey.*

“Scottish and Southern Energy has become the customer service benchmark for the rest of the industry.” - uSwitch.com Customer Satisfaction Report*

Fair pricing

We win lots of customers over with our great prices but we know people only stay if they are getting a fair deal. So we will hold off putting up energy prices for as long as we can and try to bring them down as quickly as possible.

UK’s leader in renewable electricity

We’re really proud to be the UK leader in renewable electricity. This means our customers receive a higher percentage of electricity from renewable sources compared with the other 5 leading suppliers.

In this section

This section provides useful information about energy in the home. Find advice and support on: moving home, your bills and ways to pay, plus for Pay As You Go prepayment meters find out more about where to charge your key. There's also useful information on your meter and microgeneration.

If you or someone you know needs help for the elderly and disabled, we have advice to support you.

Our phone numbers

Our complaints procedure

We look forward to helping you.

*Scottish and Southern Energy are the parent company of Atlantic Electric and Gas, Scottish Hydro Electric, Southern Electric and SWALEC.

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