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We know that the cost of heating your home can sometimes be a worry, which is why we can offer help to our vulnerable customers on a low income. You can find out more information about The Warm Home Discount scheme and apply using our online form.
As well as our discounted tariff, we also offer Careline. Our free priority service that's there to help you if you're elderly, disabled or have special medical needs. Find out what we can do for you.
We've got loads of helpful information on keeping warm, including advice on insulation and grants which may be available to help you with the cost. You can also find out more about appliances and energy efficiency ratings. If you're worried about paying your energy bills, you can contact the independent Home Heat Helpline, which offers practical advice on energy bills, grants and benefits.
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