Home - Customer Service
We’re the UK’s No.1!
We’ve been known throughout the years as No.1 for a lot of things. Like customer satisfaction, renewable energy and being the best overall supplier.
But what does this actually mean to you as a customer?
We'll look after you
We know good customer service counts. That’s why you’ll hear a real person at the end of our phones. We'll look after you from Day One, advise you on saving energy and money, and deal with your enquiries quickly and easily.
But don't just take our word for it - our awards speak for themselves:
We also give you the tools to manage your accounts online so you can check your bills and give your meter readings. We’ve even been the first supplier to create a customer charter which details all the promises we aim to keep and beat.
Making the most of the British weather
We think instead of complaining about the British weather, it makes sense to make the best of it. We’re the UK’s No.1 for renewable energy which means we make more electricity from wind and water than anyone else in the country. This means that we can pass our eco-knowledge on to you to help you lower your bill by becoming more energy-efficient.
Value for money
We never want you to be paying too much for your energy or to pay for energy you don’t need. That’s why since 2004 we’ve kept our energy prices as low as possible for as long as possible. But we also help you take control of the amount of energy you use. We’ve got a range of price plans and some great advice to lower your bills by being energy-efficient. And we offer rewards and discounts simply for paying your bill in certain ways.
That's why we were voted Best Value for Money for the 5th time in a row by uSwitch***.
How we can help?
We can help you in lots of ways around your home. Use the links to get help and advice on the following:
Your bills
Your meter
Ways to pay
Moving home
Help for the elderly or disabled
Complaints procedure
Microgeneration
Contact us
*Scottish and Southern Energy received the highest numerical score among electric and gas suppliers in the proprietary J.D. Power and Associates 2008 UK Electricity and Gas Supplier Customer Satisfaction StudySM. Study based on 2,687 online interviews with domestic electricity customers measuring six electric providers and 2,650 online interviews with domestic gas customers measuring six gas providers throughout the UK. Proprietary study results are based on experiences and perceptions of consumers surveyed online in July and August 2008.Your experiences may vary. Visit jdpower.com
**Scottish and Southern Energy were voted Best Overall Energy Supplier in the two 2006, two 2007 and the only one 2008 uSwitch Customer Satisfaction Report.***Scottish and Southern Energy has been voted Best Value for Money, Best for Customer Service, Best for Transfer Process and Overall Best Energy Supplier in the 2006, 2007 and 2008 uSwitch satisfaction reports.