• Water

  • SWALEC supplies water to parts of the UK. We're one of the country’s biggest energy suppliers and our goal is pure and simple - to supply water with the same high quality of service our customers always enjoy.

    Our standards and service

    These documents give an overview of our standards and the service we provide to our water customers:

    PDF icon PDF file: Welcome to SWALEC Water (235KB)

    Our supply areas

    Water supply companies are appointed by the water regulator to supply water in specific areas. If you are lucky enough to live within our area, you will have your water and / or sewerage services supplied by us.

    Our supply area is:

    PDF icon PDF file: Map of supply area Llanilid Park, Pontyclun (416KB)

    If you live outside this area, we will not be able to supply you with water.

    All new customers in the areas we serve will be connected to our water supply system with a meter. This means you will be able to see exactly how much water you use and allows accurate and timely billing. A summary of charges for our supply area is available below:

    PDF icon PDF file: Summary of charges for Llanilid Park, Pontyclun (40KB)

    The brains behind the mains

    During the time that we’ve been supplying gas and electricity, we’ve become quite good at what we do. How do we know? Well, as part of the SSE Group, SWALEC has been voted "Best for Customer Service" in the uSwitch satisfaction reports eight years in a row*. That's probably why we now have over 10 million customer accounts.

    Find out more

    For more information, please visit our Regulatory Information section. This provides details of our charges, codes of practice and other documents which describe our responsibilities to you.

    Welsh Language Scheme

    In partnership with the Welsh Language Board we have developed a Welsh Language Scheme, which sets out how we will provide our water services to our Welsh speaking water customers.

    You can download a copy of the Scheme in Welsh or English here:

    PDF icon PDF file: Welsh Language Scheme in Welsh (162KB)

    PDF icon PDF file: Welsh Language Scheme in English (93KB)

    Most computers will open PDF files automatically. If not, you may need to download Adobe Reader. To do this, please visit the Adobe website.

    View this page in Welsh.

    What to do if you're unhappy

    Sometimes problems happen. If they do, let us know so we can work with you to sort them out. Information on how to complain is contained within our customer code of practice which is available in our Regulatory Information section.

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    *SWALEC is a trading name of SSE Energy Supply Limited, voted Best for Customer Service every year since 2006 in the uSwitch Customer Satisfaction Reports.
  • Emergencies*

    If you have any water supply problems or other emergencies please call us on:

    0800 316 2190

    Open 24 hours a day, everyday.

  • Get in touch

    Rh Contact us

    You can contact us on LiveChat, send us an email or give us a call.

    Contact us now