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It’s easy to pay using your debit or credit card. And you can give a meter reading and make payments online as often as you like. You'll need to pay each outstanding amount separately, but you'll be given the option to make another payment at the end of each payment.
Log in and pay
If you pay by credit card, you'll be charged a 1.5% handling fee for each transaction you make.
Registering for an online account and you'll be able to:
We have a wide range of ways you can pay your bill. Our most popular way is by monthly Direct Debit, which can save you up to £80 a year off your energy bill.** Other ways include Internet banking, at the Post Office or by even using your mobile so you're sure to find a way to suit you.
Your latest bill will show your balance up to the date it was billed to, but won’t show any debits or credits since then. If you have an online account, you can check your balance whenever you need to by logging in. The balance we show will include any debits or credits since we last billed you. However, it can take one working day to update if you make a payment for example.If you don’t have an online account, you can register for one using our form. Or you can contact us and we’ll let you know what your account balance is.
Our bank is NatWest. The address is 13 Market Place, Reading, Berkshire, RG21 2EP. To make a BACS payment, please use sort code 57-17-57 and account number 00000000 (eight zeros). If you’re making a CHAPS payment, please use the sort code 60-17-21 and account number 00800252.
If you have an online account, then it will show what your current account balance is when you log in, including any debits or credits. If you give us a meter reading, we’ll tell you your usage since your last bill and the cost. Depending on when you had or are due a bill we may rebill your account or use this reading towards the next bill.
Yes, there's no limit to how many payments you can make online. You can login, give a meter reading and make payments as often as you like to help keep your account on track.
Please note, if you pay by credit card you'll be charged a handling fee for each credit card transaction you make.
If you’ve made a payment it should show on your account within a few days, so you don’t normally need to let us know. But if you have a payment plan and you made your payment later than you were supposed to, you could contact us to confirm that your payment plan is still in place.
No, we don't accept American Express for online payments. We accept Visa, Mastercard, Maestro and Solo.
Yes, our trouble paying your bill section is there for anyone who is having, or thinks they might have trouble paying. We have a wide range of ways we can help and urge people to get in touch with us if they're experiencing any difficulties.
It’s quick and easy to set up, all you need is your bank account number and sort code. You can either fill in our online Direct Debit form, or contact us and we’ll be happy to help.
First you'll need to register for an online account. You’ll then need to sign into your new profile and attach your account number(s) on your first visit. You can find your full account number on your bill, or if you've not had a bill yet, you can contact us and we'll help you attach your accounts.
You'll then be able to view bills sent after your online account has been set up, update your meter readings and make payments.
If you’ve logged into your account and given us a reading, we’ll tell you your new balance and how much you’ve used since your last bill straight away. Or if you’ve given us a reading using our online form, it can take up to five days for your account to be updated.
If you’re due a bill in the next two weeks, we’ll use your reading to bill you. If you’ve had a bill in the last four weeks, we’ll update it and send you a new one.
Go to the login page and click on 'Forgotten your login details?', then enter your email address. We'll send you an email that will allow you to log in. Once you're logged in, you'll be asked to change your password.
Log in to your account, then go to the 'About you' section. Under 'Your password' enter your new password and click 'update' at the bottom of the page.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
**Pay by Direct Debit and get an annual discount of £40 per fuel, deducted from your standing charge. Choose paperless billing and get an annual discount of £6 per fuel, deducted from your standing charge - the following tariffs are excluded: energyplus Care, Woolwich Domestic Heat, EDN, EBICO and all Pay As You Go meter customers. These discounts are inclusive of VAT.
Pay by monthly Direct Debit and get a £40 discount per fuel, per year.
Switch to Direct Debit
If you'd like to contact us you can send us an email or give us a call
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SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ