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Log in and go paperless
We're always working to improve our online services to make things easier for you and giving you more time to do things the things you want to.
By signing up for paperless billing, you'll get an extra discount of up to £12 off your energy*.
You'll also be helping to make our planet a healthier place just by saving paper, which means less clutter for you too. And we'll send you an email when your bill is ready to view, so no more waiting for the postman!
Changing to paperless is easy, here's how:
First you'll need to register for an online account. You’ll then need to sign into your new profile and attach your account number(s) on your first visit. You can find your full account number on your bill, or if you've not had a bill yet, you can contact us and we'll help you attach your accounts.
You'll then be able to view bills sent after your online account has been set up, update your meter readings and make payments.
Yes - you don't need to worry about anyone else having access to your account details. If at any point you think anyone has learned your password then we’d advise you change it to something no one else knows as soon as you can.
Our website is designed to work with the minimum of fuss. The only additional programs you might need are an up-to-date media player to see our videos and a PDF file reader such as Adobe to view some documents. We'll never request that you download any software directly from our site.
You may have attached your energy account to another online account. It might be an old email address you don’t use anymore.
Or it could be another bill payer in your home that’s attached the energy account to their own online account. You should check with them.
If you’re still having problems, contact us.
You’ll only be able to view your bills online from the date you’ve registered for an online account. Once you’ve registered, your bills will be kept for two years.
Log in to your account, then go to 'About you'. You can change the email address you want us to use for your future bills.
Your bills will appear exactly the same as if we’d posted them to you. Just log into your online account and select ‘Your accounts’. Under ‘View your bill (PDF)’ you can view your bill in PDF format and print it.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
View your bills, update your meter reading and make payments
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Find answers to the most common questions our customers ask us.
Visit the FAQs
SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ