If you're one of our customers within Bournemouth, Christchurch or Poole, you'll need to dial the 01202 area code when making local calls from 1 November 2012. After this date, if you leave out the area code when dialling locally, you'll hear a free message telling you to include it when you redial.

This has been confirmed by Ofcom, and has been designed to safeguard the future supply of landline telephone numbers within these areas, and to avoid the need to change existing phone numbers. For further information, please visit Ofcom's website.

Our codes of practice, full terms and conditions and other regulatory information can be found in our regulatory and guidance information section.

*Offer available for any talk contract and 18 month broadband fixed term contract. Offer available until 30 June 2013 subject to availability. £11.99 will be credited to customers who have bundled broadband and any talk package each month for the first six months of broadband service provision. Not available for existing Broadband customers within an 18 month fixed term contract.

^No usage restriction is applied by SWALEC as a provider. The factors affecting the amount of data you can download/upload on any given day will be determined by your maximum line speed using an ADSL1 product as well as network capacity. Adverse weather conditions, internal wiring, network congestion, technical restrictions of your browsing device, may all affect your data usage