Call charge information

Our broadband product and charges PDF describes the product features and our charges:

 PDF file: broadband Product and charges (28KB) 

Our talk Complete Price List PDFs are below:

 PDF file: talk Non-contract charges and tariffs information effective from 22 October 2011 (190KB)

 PDF file: talk Contract charges and tariffs information effective from 22 October 2011 (189KB) 

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<sup>1.The payment method for broadband is by direct debit only. If this payment method is not maintained, we will apply a further charge per month to cover the additional costs. The current level of these charges and other administrative charges that may be applicable in certain circumstances, are set out in the broadband products and charges information on our website. This will also cover the charges and discounts applicable if the monthly billing option is selected.2. A one-off connection fee of £29.98 applies if you do not already have a broadband supplier and cannot provide a valid Migration Authorisation Code (MAC) to allow you to transfer your existing broadband service to us.3. After the statutory cooling off period, termination charges apply. A charge of £80 applies if the broadband contract is terminated before the service is started. Once the service starts, cancellation charges of £8 per remaining month of the contract apply if the broadband contract is terminated early. Details are set out in our broadband products and charges information available on our website.4. We offer a discounted price for broadband to customers who take our talk product in addition to broadband. In these circumstances, if you cancel your talk agreement your broadband price will default to our ‘stand alone broadband’ price. Line rental will continue to be payable to your new telephone service provider for use of the line as the line must remain active on the BT (Openreach) network.
5. Subject to Terms and Conditions and Acceptable Use Policy which are both available on our website.6. broadband packages are only available to residential customers with a BT line for which a monthly line rental will be applied.
7. All prices quoted include VAT at 20%.8. Please refer to talk price information for our monthly line rental charges and talk-related prices. Full details of both talk and broadband charges are available on our website.

*Subject to our Acceptable Use Policy</sup>