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Moving house can be a very stressful time, but sorting out your talk and broadband accounts with us couldn't be simpler.
Tell us you're moving at least 10 working days before you do. It gives us enough time to setup your new phone line and broadband. Before calling us, make a note of:
Call us on 0800 294 4720* and one of our expert advisers will get the ball rolling.
If you're moving your phone service and want broadband as well, tell us when you call us about your move. And let us know before getting in touch with your current provider.
We want to make things as easy as possible, so we'll try to keep your telephone number the same. There'll be a small fee if we're able to transfer the number to your new house.
When you move you'll take your package and any special features over to your new house, but if you want to change anything, just let us know.
We'll test to see if there's an existing line at your new house.
It takes us at least 10 working days to get your phone service and broadband moved to your new house. Don’t worry if you let us know after this, we can still sort everything out for you, but it’ll delay the switch at your new house.
If you move out and don’t let us know it means you’ll be charged for your service(s) until you tell us. It could also mean that you get charged for any calls the new occupier makes so it’s important to get in touch. When we know you’ve moved we’ll send your final bill to your new address.
You can find out about our talk phone packages, the call features you can add to your phone service, our phone and broadband packages and our prices. If there’s anything we haven’t covered, take a look at our FAQs.
If you'd like to contact us you can send us an email or give us a call
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Find answers to the most common questions our customers ask us.
Visit the FAQs
SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ