The whole process usually takes around three to four weeks, once you’ve agreed to come over to us. We’ll take care of everything for you and let you know the date you’ll be with us.

Yes. If you don’t have a phone line or are on cable, we can provide a new line, but this may come at a cost. Please contact us if you need us to arrange this

Yes, when you call to get set up, just let us know you want it to stay the same.

No, the line is the same quality you’re used to, and you can keep any calling features you currently have.

If you have broadband services with another provider, these can be used with talk. Your internet provider will continue to bill you separately for any broadband or internet services you have with them.

Inclusive means there are no extra charges for the calls as long as the call is less than 70 minutes and made within your free call periods. If you plan to be on the call longer than 70 mins, simply hang up and redial and you’ll continue to talk free. These inclusive calls apply to UK landlines which begin with the prefix 01 or 02 or 03.
Your inclusive minutes now include numbers beginning with 0845 & 0870. See our prices for details.

We have fixed the price of calls to 20 top international countries at 5p per minute. Everywhere else is priced by country. The top 20 international countries are:

• USA
• Canada
• Australia
• New Zealand
• Austria
• Belgium
• Denmark
• France
• Germany
• Greece
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• South Africa
• Spain
• Sweden
• Switzerland

If you’re moving house we can transfer your talk account over to your new home. If you’re moving within the same local area we can also arrange for you to take your current phone number with you. Just let us know at least 10 working days before you move house.

Any call features you have with your current provider will automatically be transferred over to your talk account when you join us. But if you want to change or add any other features, just let us know once you’re with us.

If you’ve chosen to cancel your contract or change to another provider, just give us a call on 0845 678 0051*.

If you are sight, speech or hearing impaired, or simply just find it hard reading your bills, we offer a range of special services.

Talking summary bills-                 
If you’re blind or have trouble seeing or reading, our talking summary bills may help. One of our advisors will call you, read a summary of your bill to you and answer any questions you may have. We’ll also post it to you so you have a copy. To get this service just contact us.

Easy-to-read bills-                          
If you have problems reading the print on your bill, we can send you a bill in a larger print, so it’s easier to read. To get this service just let us know.
                                                         
Help from others-                           
If a friend or relative usually helps you with your phone bill, we can send it to them direct. This makes it easier for you both to deal with. If you would like a copy too just let us know.

Braille bills-     
If you’d like to receive your bills in Braille, we’ll also send you all other correspondence in Braille too. Just contact us. 
Textline-                                         
If you need to talk to us but suffer from hearing loss or impaired speech and you’re a text phone user, call Textline on 0800 622 839. They’re open 8am to 6pm Monday to Friday and 8am to 2pm Saturdays.
                                                         
Relay Service-       
This service is available nationally and allows you to make and receive calls in text format. You’ll be charged the same rate you would for regular calls.