Go to content
Home »Help and advice »Regulatory and guidance information »
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
As a utility provider we have responsibilities to our customers. For more information you can download our PDF files below.Most computers will open PDF files automatically. If not, you may need to download Adobe Reader. To do this, please visit the Adobe website.
The prices shown in the talk Charges and Tariffs Information below take precedence in the event of a discrepancy with any other published source.
SWALEC has been appointed to supply water and sewerage services to a specific area in Wales. This appointment has been made by the water industry regulator, OFWAT.
If you live within the area shown on the map you will have your water and sewerage services supplied by SWALEC.
The documents below provide regulatory information such as charges, standards of service and codes of practice.
WATER INDUSTRY ACT 1991
APPLICATION FOR AN INSET APPOINTMENT AS WATER AND SEWERAGE UNDERTAKER FOR AREA AT BARKING RIVERSIDE, BARKING
SSE Water Limited of 55 Vastern Road, Reading, Berkshire, RG1 8BU (“the Company”), hereby gives notice, pursuant to section 8(2) of the Water Industry Act 1991 (“the Act”), that it has applied to the Water Services Regulation Authority to be appointed as Water Undertaker in place of Essex & Suffolk Water (“E&SW”) and as Sewerage Undertaker in place of Thames Water (“TW”) for an area at Barking Riverside, Barking known, for the purposes of this Notice, as Barking Riverside Phase 2+. Maps showing the area covered by the application may be inspected at the Company’s offices above during normal business hours. The provisions of section 7(4)(b) of the Act are applicable in that the appointment relates only to parts of the area to which E&SW’s appointment as water undertaker and TW’s appointment as sewerage undertaker relate.
Mae SWALEC wedi ein penodi i gyflenwi gwasanaethau dŵr a charthffosiaeth i ardal benodol yng Nghymru. Fe’n penodwyd gan Ofwat, rheoleiddiwr y diwydiant dŵr.
Os ydych yn byw o fewn yr ardal a ddangosir ar y map bydd eich dŵr a’ch carthffosiaeth yn cael eu cyflenwi gan SWALEC.
Mae’r dogfennau isod yn darparu gwybodaeth reoleiddio fel costau, safonau gwasanaeth a chodau ymarfer.
Smart meter devices
If you need a hand, you can contact us in a number of ways.
Contact us now
Find answers to the most common questions our customers ask us.
Visit the FAQs
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.