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As a utility provider we have responsibilities to our customers. For more information you can download our PDF files below.Most computers will open PDF files automatically. If not, you may need to download Adobe Reader. To do this, please visit the Adobe website.
The prices shown in the talk Charges and Tariffs Information below take precedence in the event of a discrepancy with any other published source.
SWALEC has been appointed to supply water and sewerage services to a specific area in Wales. This appointment has been made by the water industry regulator, Ofwat.
If you live within the area shown on the map you will have your water and sewerage services supplied by SWALEC.
The documents below provide regulatory information such as charges, standards of service and codes of practice.
Mae SWALEC wedi ein penodi i gyflenwi gwasanaethau dŵr a charthffosiaeth i ardal benodol yng Nghymru. Fe’n penodwyd gan Ofwat, rheoleiddiwr y diwydiant dŵr.
Os ydych yn byw o fewn yr ardal a ddangosir ar y map bydd eich dŵr a’ch carthffosiaeth yn cael eu cyflenwi gan SWALEC.
Mae’r dogfennau isod yn darparu gwybodaeth reoleiddio fel costau, safonau gwasanaeth a chodau ymarfer.
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SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ