Our phone numbers

To switch to SWALEC

0800 34 34 36 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

talk with SWALEC

0800 107 3201 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

General enquiries

Electricity

0800 052 5252 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Gas

 0800 052 0567 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

talk phone service

0845 678 0053* (local rate call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

To report a power cut or gas leak

Electricity

0800 052 0400 (free call)
Open 24 hours a day, every day of the year.

Gas emergency

0800 111 999 (free call)
Open 24 hours a day, every day of the year.

Find out more in our Safety and emergencies section.

Extra services

Meterline

To give us a meter reading to amend your bill or give us a reading for your next bill. Open 24 hours a day, every day of the year.

0800 015 5180(free call)

Careline

Information about special services for the elderly, disabled or chronically sick. Open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.

 0800 622 838(free call)

Textline

For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only. Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday.

0800 622 839(free call)

Energyline

For information and advice on using energy wisely. Open 8am to 5pm Monday to Friday.

 0800 072 7201 (free call)

^{*We may monitor your call to help improve our customer service. talk and BT customers will be charged a maximum of 2p per minute for 0845 calls and 6p per minute for 0870 calls . A call set-up fee of 6p per call will apply. If you use another telephone service provider you should check what the cost of the call will be.}