To start, we’ll give you a 5% discount each month just for choosing to pay this way. Better still, you won’t have to worry about any unexpected debits, as costs are spread evenly throughout the year which means you can budget more easily.

It’s so convenient that it’s the most popular payment method with our customers. To set up a Direct Debit, phone us on 0800 052 5252* for electricity or 0800 052 0567* for gas.

Find more information on Direct Debit

This gives you peace of mind because your bills will always be paid in full and you’ll get 4% discount. The date the payment will be taken is shown on your statements.

To set up a Variable Direct Debit, phone us and one of our expert advisors will set it up on your account. You’ll need your bank account number and sort code to hand when you’re in touch with an advisor.

Register for an online account

You can pay your bill and manage your account online when you register for eServices, our online account area. eServices, formerly known as 'eBilling' or 'online billing', is quick, easy and convenient. And, because it’s available 24/7, it allows you to take control of when and how you pay your bills.  If you're already registered with eServices, just login to pay your bill.

Internet banking

You can make one-off payments towards your energy bills from most banks. You’ll usually just need to have your gas or electric account number(s) to hand which you can find on your bill.

If you bank with Lloyds TSB, Royal Bank of Scotland or NatWest, you can also view, pay, and store your energy bills from the secure environment of your online bank. Sign up to manage your bills online at Lloyds TSB Bill Manager, Royal Bank of Scotland Digital Banking (look under ‘Extra services’) or NatWest Online banking (look under ‘Extra services’). This service is just one of the ways we’re helping you to save time, energy and paper.

It’s quick, easy and secure. And if you pay within 10 working days, you’ll receive a 2.5% discount.

Here’s how it works:

We hold your debit card details on a secure system.
When it’s time to bill you, we’ll send you a text message to let you know how much your bill is. We’ll then ask you to text back ‘YES’ when you’re ready to pay.
When you text back, we’ll process your payment using the debit card details we hold.

It’s so simple and convenient and you’ll still get a copy of your bill as normal.

If you’d like to find out more or register for paying by text, please text ‘YES’ to 07786 200503 or email us at textpaymentenquiries@scottish-southern.co.uk with:

- your name
- mobile number
- house name or number
- postcode

We’ll get in touch to answer your questions and get you started.

We won’t hold your bank details, so you have to agree any changes to the Standing Order with your bank. And as part of our commitment to you, we’ll review your account at least once a year to check you’re paying the right amount.

You’ll also save 4% off the unit rates you are paying for your energy which will be shown as a Standing Order discount on your statements.

To set up a standing order, please contact us to let us know. One of our expert advisers will contact you to recommend a monthly amount and send you a standing order form to take to your bank.

You decide when and how much to pay. You can even make payments before you get your bill. All payments are shown on your quarterly bill and any remaining balance will need to be paid in full when you get your next bill. Find your local PayPoint or Post Office. 

If you think a Paygo swipe card is the right payment method for you, all you need to do is contact us and we’ll do the rest!

Once we’ve agreed an amount and payment date, you just pay with your swipe card at any PayPoint or Post Office. But you must pay by the agreed date. We’ll review your account at least once a year to check the amount you’re paying each month is just right. Find your local PayPoint or Post Office.

So, if you think a monthly swipe card is the best option for you, contact us and we’ll do the rest!

If we receive full payment within the time shown on your bill, we’ll give you a 2.5% discount off your next bill.

If you register for an online account, you’ll be able to make a payment, view your bills and update your meter reading online.

Or you can pay your bill online by registering for an online account. As well as the convenience of paying online, you’ll also be able to view your bills and submit a meter reading.  If you're already registered, just login to pay your bill.

Our postal address: SWALEC, PO Box 13, Havant, PO9 5JB.

Please make the cheque payable to 'SWALEC' and write your customer account number on the back so your payment is made to your account. But please, don’t send us cash in the post as unfortunately things can go astray on the way.

This allows you to budget and keep track of how much energy you’re using, as you’re using it. So you can only use what you’ve paid for in advance, meaning no unexpected bills.

Credit for pay as you go meters can be bought from your local Post Office or Paypoint. Find out where to top up here.

If you’d like to find out more about pay as you go meters, please contact us and one of our expert advisers will get back to you.