Your bills

We know that receiving clear and accurate bills is important to you. And we never want you to be paying for more energy than you are using. That’s why we try to read your meter every six months and make it easy for you to supply us with your own meter readings. We try to make our bills easy to read and understand.

Watch our useful video

We've made this video to help you understand your bill and how meter readings work.

 Understanding your bill - Windows Media Video (22MB) 

How we can help you

We’ve tried to cover all your questions about your bills in this section. And we’ve also put some handy information together to help you stay in control of your bills and make savings. Use the links to find help with:

Estimated meter readings
How to read your meter
Comparing bills
Guides to running costs
Energy Efficiency
Paying less with Direct Debit
Ways to pay
Our price plans
Change your price plan
Home Heat Helpline
Frequently asked questions (FAQs)