Special packages for priority customers
Our special package, energyplus Care, offers extra benefits for our priority customers. The package is available to existing customers of SWALEC who are worried about being cold because of acute poor housing, health and income.
- Qualifying customers receive up to 20% discount on their current fuel prices, regardless of which payment method they use.
- Free energy efficiency advice to help save even more money on future bills.
- Free energy efficiency measures, from low energy light bulbs to a free fridge or a discounted fridge/freezer.
- Free benefit entitlement check
You may qualify for energyplus Care if you spend over 10% of your total household income on your energy bills. We will assess your eligibility using a simple questionnaire which we will complete either over the phone or in person. The key questionnaire categories are based on:
- Your home and how energy efficient it is
- Your annual fuel costs
- Your total household income
- Other special needs
You can apply by ringing our Careline on 0800 622 838, We are open from 8am - 8pm Monday to Friday and 8am to 2pm on Saturdays.
Free Annual Checks
SWALEC will provide a free annual gas safety check if:
- you live in a household where:
- at least one of the occupants is under five years old: or
- is a pensioner, disabled or chronically sick and either:
-lives alone; or
-lives with others who are all pensioners, disabled or chronically sick, or under 18 years.
-you are on a means-tested benefit
-you have not had a gas safety check carried out at the premises in the last 12 months
If you live in rented accommodation, your landlord will be required to arrange an annual gas safety check, for further details visit:
http://www.hse.gov.uk/pubns/indg285.pdf
Our gas safety checks will be carried out free of charge by someone with the appropriate skill and expertise and include checks on the safety of gas appliances and other fittings on the customer's side of the meter. For a gas appliance the check includes examining the effectiveness of any flue; the supply of combustion air; its operating pressure and/or heat input and its operation to make sure it is working safely.