Payment plan for priority customers
Extra Help for Vulnerable Customers
We can provide you with an arrangement to pay over a period of time to fit with your budget.
We also have help available for customers who are worried about being cold due to poor housing, health or income issues. If you're spending 10% or more of your income on your fuel bills you may could get some extra help.
You may qualify for our winter care rebate if you are spending between 10 and 14% of your household income on fuel costs. This offers a rebate of £50 (per account) off your fuel costs (payment to be made at the end of the winter period).
energyplus Care is our social tariff for customers who are spending 15% or more on fuel costs. This is our lowest cost tariff in your region, which offers a reduction of approx 20%, regardless of payment method.
In addition to the rebate or energyplus Care tariff our specially trained Advisers will provide:
- Free energy efficiency advice to help you save even more money on future bills
- Free energy efficiency measures, including a free A-rated fridge or a discounted A-rated fridge/freezer
- Free benefit entitlement check
- Advice on grants available
For more information or help with your application, please call us on 0800 300 111.