Go to content

  • Loading...

    Our phone numbers

  • Loading...

    We are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday unless otherwise specified.

    We may monitor your call to help improve our customer service.

  • To switch to SWALEC

    Phone numbers for switching to any of our great packages.

    • Electricity and gas - 0800 028 3028 (free call)
    • Telephone package (talk) - 0800 107 3204 (free call)
    • broadband package - 0800 107 3204 (free call)

  • General queries

    Use the following phone numbers for any other enquiries.

    You can also contact us online or use our LiveChat service.

    • Electricity and gas - 0845 071 3955 (local rate call)
    • Pay as you go:
      • Electricity - 0800 980 0425 (free call)
      • Gas - 0800 980 0424 (free call)
    • talk phone service - 0845 678 0053 (local rate call)
    • broadband service - 0845 678 0053 (local rate call)
    • shield service - 0845 078 6773 (local rate call)
    • Water - 0800 980 1391 (free call)

  • Extra services

    Here's the numbers you need to give us a meter reading, find out about special services, use our textline or get advice on how to use your energy.

    • Meterline - 0800 107 3205 (free call)
      Open 24 hours a day, every day of the year. To give us a meter reading to amend your bill or give us a reading for your next bill.
    • Careline - 0800 622 838 (free call)
      Information about special services for the elderly, disabled or chronically sick.
    • Textline - 0800 622 839 (free call)
      Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday. For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
    • Energyline - 0800 072 7201
      Open 8am to 5pm Monday to Friday. For information and advice on using energy.

  • Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency.

    • Electricity – 0800 052 0400 (free call)
    • Gas emergency 0800 111 999 (free call)
    • Boiler breakdown and emergencies  0845 078 6773 (local rate call)
    Find out more in our Safety and emergencies section

  • Press Office

    We welcome enquiries from professional journalists and we provide a 24-hour service for urgent enquiries.

    Open 8am - 5:30pm Monday to Friday.

    0845 0760 530 (local rate call; journalists only please)
    For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the Duty Press Officer.
  • Loading...

    Get your questions answered

    Rh Web chat

    With help online from one of our advisers

    Start chatting

  • Loading...

    Get in touch

    Rh Contact us

    If you'd like to contact us you can send us an email or give us a call

    Contact us now

Loading...