• Electricity and gas - 0800 028 3028 (free call)
• Telephone package (talk) - 0800 107 3204 (free call)
• broadband package - 0800 107 3204 (free call)

• Electricity – 0800 052 0400 (free call)
• Gas emergency 0800 111 999 (free call)
• Boiler breakdown and emergencies  0845 078 6773 (local rate call)

You can also contact us online or use our LiveChat service.

• Electricity – 0800 052 5252 (free call)
• Gas – 0800 052 0567 (free call)
• Pay as you go:
  • Electricity - 0800 980 0425 (free call)
  • Gas - 0800 980 0424 (free call)
• talk phone service - 0845 678 0053 (local rate call)
• broadband service - 0845 678 0053 (local rate call)
• shield service - 0845 078 6773 (local rate call)
• Water - 0800 980 1391 (free call)

Careline
Information about special services for the elderly, disabled or chronically sick.
0800 622 838 (free call)
Find out more in our Careline section
Textline
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday.
For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
0800 622 839 (free call)
Find out more in our Careline section
Energyline
Open 8am to 5pm Monday to Friday.
For information and advice on using your energy wisely.
0800 072 7201 (free call)
Find out more in our energy efficiency section 

Open 8am - 5:30pm Monday to Friday.

0845 0760 530 (local rate call; journalists only please)
For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the Duty Press Officer.