Visiting your property

We try to visit you twice a year to take meter readings. And there could be times when you’ve asked us to send a meter reader or engineer. All our staff carry identification to prove that it’s safe to let them in your home.

Because we want you to feel comfortable and secure when we call, we offer additional services to give you extra peace of mind.

 Knock and wait

If you find it difficult to answer your door quickly, don’t worry. With our ‘knock and wait’ service we’ll let our staff know that you need a little longer to answer the door.

 Password scheme

We offer a free password scheme to protect you against bogus callers. We’ll make sure your password is only given to our staff members who need to know it. They’ll say your password when they call so you’ll know it’s safe to let them in your home.

 Free password protection card

To help you remember your password we’ll send you a free card for you to write it on. We’ve also included some tips on what to do when someone visits you.

 Register for Careline

To sign up for any of these services, please contact us or register with our Careline service.