Understanding your bill

 Our specialist billing service

We understand that you might not always be able to read your bills and if that’s the case, don’t worry. We can provide your bill in a number of ways to suit you.

Large print bills

If you have trouble reading your bill, we can send it to you in larger print.

Talking bills

If you’re partially sighted or blind, our talking bill service can help you. One of our advisers will call you, read a summary of your bill and answer any questions you’ve got. Then they’ll post it to you so you’ve got a copy.

Braille bills

If you’d like your bills and letters in Braille, just let us know.

Textline

If you’re a textphone user, you can call Textline on 0800 622 839. We’re open between 8am and 6pm Monday to Friday and between 8am and 2pm on Saturday.

Relay Service

This service is available nationally and allows you to make and receive calls in text format. If you use this service, we’ll ensure you’re charged no more than if you’d called us directly.

Help from others

If you have a friend, family member or carer to help you, we can arrange to send all bills and correspondence to them.

Register for specialist billing

To register for specialist billing, please contact us online. If you prefer to chat, one of our expert advisers will be happy to help. Call us on 0800 622 838.

 Find out more

Estimated bills 
How to read your meter
Ways to pay 
Pay less with Direct Debit