Medical equipment
We know how important your energy supply is, especially if you rely on it for medical equipment. We can’t always predict when a storm or emergency situation may cause a power cut. But we can help with our Priority Services Register. We can make sure that your local network operator is aware you rely on your supply. They’ll do their utmost to prevent your supply from going off and, if it does, you’ll get your power back as a matter of urgency.
Priority Services
We’ll add you to the Priority Services Register if you rely on one or more of the following:
- Home dialysis machine
- Oxygen concentrator
- Artificial ventilator
- Stairlift
- Adjustable bed
Once you’ve registered, your local network operator will let you know about any planned power cuts or essential maintenance in your area. And they’ll make every effort to make sure disruption is kept to a minimum.
Sign up to the Priority Services Register
If you’d like to sign up, you can either:
Call us: 0800 622 838
Call us by Textphone: 0800 622 839
Find out more
Careline - our free service for priority customers
Advice for power cuts