Our Customer Charter

In 2006 we published the first customer charter in the energy industry. We're always looking to improve the ways we can help you so we've now produced an updated version for 2009.

Our commitments

We believe in making commitments that are of value to you, and that you can trust. We want you to be able to relax knowing you are in good hands and served by people who genuinely care.

Perhaps that's why uSwitch has named us the UK’s ‘Best Overall Energy Supplier’* for the fifth consecutive time. But there is, of course, still lots for us to do. As we continue to listen and learn from customers and staff, we’re sure our charter will continue to adapt and grow.

 PDF file: SWALEC Electric Customer Charter (992KB) 

Regulatory statements

You can also view our Regulatory Statements.

^{*SWALEC is part of the Scottish and Southern Energy Group, voted Best Overall Energy Supplier in the two 2006, two 2007 and the 2008 uSwitch Customer Satisfaction Report. Scottish and Southern Energy has been voted Best Value for Money, Best for Customer Service, Best for Transfer Process and Overall Best Energy Supplier in the 2006, 2007 and 2008 uSwitch satisfaction reports.}