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  • Care and servicing

  • A heater

    We've got you covered

    Surprises come in all shapes in sizes, but there are some surprises you'll want to avoid entirely. Take control by choosing complete cover for your boiler, controls and full central heating system. You’ll get reliable service from our experts on a 24 hour basis. For a small payout each week, you're saving big in the long run. Have a look at some of the plans we have on offer below, and if you sign up before 30 June 2013, you can also benefit from a £50 energy voucher too^.

    You can select from some of our great value, reliable cover options by selecting one of our shield care products below. You'll get unlimited callouts#, parts and labour so you'll never have to worry about your home and your family being without heat or water.

      Boiler and Controls Central Heating Annual Service No callout fees Prices per month
    Shield Gas Heating Care   Yes   Yes   Yes   Yes  

    £17.90

    Learn more
    Shield Gas Heating Care Flexi   Yes   Yes   Yes   No  

    £13.40

    Learn more
    Shield Gas Boiler Care   Yes   No   Yes   Yes  

    £15.90

    Learn more
    Shield Gas Boiler Care Flexi   Yes   No   Yes   No  

    £11.40

    Learn more

     

    Looking for Shield Electrical Wiring Care?

    For just £4 per monthº, don't get left in the dark or find yourself having to fork out for expensive repair costs. Take out our Shield Electrical Wiring Care and we'll provide you with a free visual wiring check†, and 24/7 cover should anything go wrong with your electrics. You'll get unlimited callouts from our qualified electricians, and free parts and labour too**. Apply online, or call us on 0845 076 7645* to find out about paying for just one month's cover and getting 11 months free††.

  • #There is a £50 charge for each new callout on the Shield Gas Boiler Care Flexi and Shield Heating Care Flexi products.
    ♦All customers are entitled to a inspection of their electrical wiring every 5 years.
    *We may monitor your call to help improve our customer service.
    **Subject to terms and conditions. 
    ºBased on paying £4.00 per month over a 52 week period. Prices correct as of January 2013, offer ends 30 April 2013.
    †A free visual wiring check is a free visual inspection of your house wiring and fuse boxes. This is a visual inspection only, without the use of instruments and, as such, has limitations. Free check does not apply to commercial or landlord owned property with tenants. Available to homeowners living in a property that is at least 20 years old.     

  • ^Offer available until 30 June 2013. This offer is only available to customers who sign up to either Shield Gas Heating Care or shield Gas Heating Care Flexi. £50 vouchers cannot be exchanged for cash. The credit will normally be shown against the electricity account. However, SWALEC reserves the right to credit the gas account if it is considered appropriate. SWALEC will provide a voucher which you must complete and return free of charge to the address provided to redeem this offer. Offer not available to prepayment and token meter customers. SWALEC is under no liability to replace any lost, stolen, damaged or destroyed vouchers whether they have been redeemed or not. Customer’s proof of postage is not proof of receipt by SWALEC. Only one voucher per household will be issued and accepted. Any voucher issued to a customer is not transferable to any other person. This offer cannot be used in conjunction with any other offer.
    ††Offer available until 30 June 2013. Shield Electrical Wiring Care cover is provided free of charge for 11 months when new Shield customers agree to pay £4 in contract month 12 and sign up to Shield Gas Heating Care or Shield Gas Heating Care Flexi on a 12 month contract. Shield Electrical Wiring Care can only be provided in areas with Electrical Wiring Care coverage - a postcode checking tool is available online at www.swalec.co.uk/HeatingAndWiring/WiringCare    , or by contacting us on 0845 076 7645. If a customer cancels their Shield Gas Heating Care or Shield Gas Heating Care Flexi within the 12 month contract duration, Shield Electrical Wiring cover will automatically be cancelled also, and both contracts entered into will be subject to cancellation terms and conditions which are available on our website at www.swalec.co.uk/HeatingAndWiring/Shield and supplied in welcome documentation. This offer cannot be used in conjunction with any other offer.