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It's simple, quick and easy to sign up. You can apply online and provide your details. We’ll send you further information together with an application form.
Or you can call us on 0800 975 0580* and we can take care of everything over the phone.
Gas boiler / central heating / electrical wiring protection is not yet available in all areas of England, Scotland and Wales. To check availability in your area please refer to the postcode checker on the site. Enter your postcode details to establish which products are available in your area.
We will continuously be expanding the areas we cover and if we cannot immediately provide you with protection we will retain your details and contact you once we are able to do so.
Yes - you don't need to have your electricity or gas with us. If however you are interested in having your electricity or gas supplied by us, then please contact us on 0800 975 7542*.
Our maintenance and protection policies are all about staying in control - that's why budgeting with Direct Debit is perfect for you. You can choose to pay monthly or in one lump sum, the choice is yours. If you prefer an alternative method of payment (such as debit or credit card) then please contact us to discuss the other options available.
Gas boiler and controls, central heating, and electrical wiring protection offers you peace of mind. If there's a problem, fault or breakdown with your system*, we'll take care of it. We provide cover for your gas boiler and controls, central heating and electrical wiring system with unlimited callouts, parts and labour.* This will ensure you have no large bills to pay if there are any problems. You get an unlimited breakdown and maintenance service for the products you have chosen. We will carry out an annual service of your boiler and inspect your entire central heating system to ensure it is operating properly*.
* Depending on the level of maintenance and protection you have chosen.
For new agreements cover will start 14 days after we accept your application.
Inspection visits and annual services (where applicable) will be carried out at an agreed date during our normal working hours.
You can report any faults or breakdowns via our dedicated customer helpline which is staffed 24 hours, 365 days a year. We will then respond to all reported faults and breakdowns as a priority over routine services, and for emergencies we will respond immediately including at weekends and on public holidays. The time it takes to fix a fault depends on the nature of the fault and the availability of spare parts. To ensure spare part availability we use one of the largest suppliers with one of the quickest and most efficient distribution networks in the UK.
No - our maintenance and protection policy covers you for unlimited callouts, parts and labour for the policy you have chosen. If we agree to provide you a service, all parts and labour costs are covered under the terms of the agreement. This applies regardless of how many times you have to call on our services and whatever the cost of the component that has failed.
Your agreement will be with a well established organisation that is recognised as a leader in delivering high levels of customer service. We have our own fully qualified electricians and Gas Safe RegisteredTM gas engineers based throughout the UK so we do not have to rely on sub-contractors to provide our service promises.
Yes you can change your policy to us. Just complete the online application form and once we have received your application, and your 14 day cooling off period is complete, you should contact your current provider to cancel your agreement with them.
We have a specialised product for landlords. Take a look.
We only use the best boilers from the top manufacturers. All the boilers we use are “A” rated, meaning they have the best energy efficiency rating.
The major difference between a combi boiler and any other type of boiler is that it eliminates the need to store hot water, meaning no hot water cylinder in the airing cupboard. It is both a high-efficiency water heater and central heating boiler, combined (hence the name combi) within one compact unit which usually sits in the kitchen or utility room. The Combination Boiler results in space saving from the fact there is no hot water storage cylinder, cold water storage, cistern or other familiar components of a regular (conventional) heating system.
A high efficiency condensing boiler works on the principle of recovering as much as possible of the waste heat which is normally rejected to the atmosphere from the flue of a conventional (non-condensing) boiler. This is accomplished by using an extra-large heat exchanger or sometimes two heat exchangers within the boiler which maximises heat transfer from the burner as well as recovering useful heat which would normally be lost with the flue gases.
Boilers account for around 60% of the carbon dioxide emissions in a gas heated home. By replacing an old G rated boiler with a new high efficiency condensing boiler and improving your heating controls, you will significantly cut your home's carbon dioxide emissions and could save as much as £235 a year.†
You may notice cold spots at the bottom of your radiators or that the house is not as warm as it used to be. The main cause for this is sludge in the system, caused by corrosion and scale debris in the system. This can be resolved by “powerflushing” the system.
All manufacturers of high efficiency boilers recommend that the existing system is flushed out when you replace your old boiler. This is where we attach a jet flushing machine to your system and remove deposits and sludge through its powerful “washing” action. Once the system is clean we will put an inhibitor in the system for long term protection. This cleansing will make your system more efficient and reduce your running costs. If you do not flush your system when replacing the boiler it can in some cases invalidate the warranty.
The most common noise from a boiler is “kettling”. This is where the heat exchanger on the boiler is damaged or could contain a build up of sludge. This could also be due to the age of the boiler and it needing updating.
It depends on each individual and their properties. In order to give best advice we have Technical Sales Advisors who will call at a time and date convenient for you and give you the best advice and a free no obligation quote, no need to fork out the full cost up front – just take advantage of our payment options.
Yes – all parts and labour come with a 2 year guarantee, and for that extra piece of mind we also provide Free Shield Cover for the first 2 years which would normally cost £396.
All work is carried out by only expert Gas Safe RegisterTM engineers and all parts and labour is backed by a 2 year guarantee.
Your installation will be carried out to the highest possible safety standards, and conform to all the latest legislation. All engineers are trained to Gas Safe RegisterTM standards and above.
Terms of payment can be cash, cheques (cheques have to be cleared before a receipt is provided) or the customer may take advantage of whatever easy payment plans appertaining at the time of the quotation. To make an electrical installation more affordable why not take advantage of our various special offers, which include flexible payment options such as buy now pay later. For a no obligation quotation call us on 0845 070 2134
Our lead time under normal circumstances is usually 3 weeks.
Our professional engineers only work in homes that are being lived in, therefore the utmost care is taken to ensure minimal disruption to you and your home takes place whilst your installation is carried out.
Yes, our free inspection, as advertised is totally free.
The inspection will take approx 45 minutes.
No, changing a fuse box is a chargeable job. After inspection, we’ll give you a quotation relating to the work required.
The normal cost to replace a fuse box depends on the size of unit required to cater for the size of the installation. The fuse boxes available with residual circuit breakers can be 8, 10, 12, 14 or 19 ways, and older properties may need their earthing upgraded. That is why it is necessary for a home visit on a free visual inspection to access exactly what is required before a firm price is quoted.
This will depend on the workload, most of our work is carried out by our own electricians but in times of heavy workload we will use approved contractors.
All new wiring work installed by Southern Electric Contracting, SWALEC Contracting or our approved contractors is guaranteed for 10 years.
The engineer or representative will check the general condition of the wiring and to check the condition behind light switches and sockets, plus the wiring in whatever fuse boxes are installed. It would not normally be required for an inspection of the wiring in the loft as the condition of the wiring can be ascertained from other visual checks.
No, we recommend a free on-site inspection so that an accurate quotation can be provided depending on the work involved.
Terms of payment can be cash, cheques (cheques have to be cleared before a receipt is provided) or you may take advantage of any easy payments available at the time of the quotation.
No, even if you are advised to have work carried out, you are under no obligation to have work carried out by us or any other electrical contractor if you don't want to.
Yes we are registered under Part 'P' of the Building Regulations and are a member of NICEIC (National Inspection Council Electrical Installation Contractors).
Generally, the Completion Certificate is issued within a few days of completing the job and after payment has been received.
Our representative will firstly note down details of the property, including the age and any history known, plus number of bedrooms and existence of any outbuildings using electricity. (These are also included in the check.)
The main fuse box will be examined and depending on the age and condition, may be dismantled for closer inspection. In this instance the electricity will have to be turned off for a short time to undertake the check but our representative will give warning before doing so.
A number of socket outlets and lighting circuits (normally no more than 20%) will be checked, and depending on age and condition, some may be dismantled for closer inspection. Some earth test readings will also be taken. Wiring to immersion heater will also be checked.
Wiring running to sheds, green houses and garage will also be checked for general condition. Details of the above will vary depending on age and fabric of the building and accessibility of certain items.
Please note that we will NOT check other electrician's work.
A free report will be issued to the homeowner with recommendations for improvements where necessary to bring installation up to current safety standards. If the customer requires it, a quotation can be offered without obligation for us to do this work.
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SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ