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We understand that everyone might have trouble paying their bills now and then. If you're worried about paying your bills or have a debt, the best thing to do is talk to us.
We're here to find the best solution for you and we'll always take into consideration your ability to pay.
Get some honest advice on what you can do if you're worried about paying your bills
Find out more
or call us on 0845 0707 395*
The best thing to do is talk to us about your situation. See how you can get in touch.
Find out more
We believe in being honest with you. Learn about what action we may take.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
There are lots of organisations that can offer you help with money problems. Some offer general advice and find grants that may be available to you. Others specialise in debt management plans, and some will help you to reduce the cost of your bills.
See the list of useful contacts
**SWALEC is a trading name of SSE Energy Supply, voted Best for Customer Service every year since 2006 in the uSwitch Customer Satisfaction Reports.
Log in to your online account and pay your bill or make a payment towards your account.
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Give us a ring and speak to one of our specially trained team on 0845 0707 395*
Other ways to contact us
SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ