Go to content
Home »Gas and electricity »Trouble paying your bill »
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
We understand that everyone might have trouble paying their bills now and then. If you're worried about paying your bills or have a debt, the best thing to do is talk to us.
We're here to find the best solution for you and we'll always take into consideration your ability to pay.
Get some honest advice on what you can do if you're worried about paying your bills
Find out more
or call us on 0800 072 8560*
The best thing to do is talk to us about your situation. See how you can get in touch.
We believe in being honest with you. Learn about what action we may take.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
There are lots of organisations that can offer you help with money problems. Some offer general advice and find grants that may be available to you. Others specialise in debt management plans, and some will help you to reduce the cost of your bills.
See the list of useful contacts
Log in to your online account and pay your bill or make a payment towards your account.
Log in and pay
Give us a ring and speak to one of our specially trained team on 0800 072 8560*.
Other ways to contact us
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.