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    Electricity pay as you go meters

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    Our pay as you go meters mean that you pay for what you use as you use it.

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    Using your pay as you go meter

    A pay as you go electricity meter uses your money in two ways:

    • To pay for electricity as you use it.
    • To pay towards any money you may owe from past bills


    Check your meter display regularly so that you can see how much money there is left for you to use. This will let you know when to top up your key.

    Topping up your key

    You can charge your key wherever you see the purple and yellow PayPoint sign or at the PayStation system at the Post Office.

    To find out where your nearest PayPoint site is, take a look at our PayPoint outlets.

    In both cases, please remember to keep your receipt as proof of purchase.

    Transferring the credit from your key to your meter

    Once you’ve topped up your key, you’ll need to transfer the credit to your meter.
    When inserting the key, ensure that the arrow is pointing upwards. To transfer your credit, leave the key in the meter until the display changes to show how much credit you’ve purchased.

    Looking after your key

    Keep your key safe and clean. If it’s dirty or damaged it may not work.
    To keep your key clean, wipe the copper parts with a soft dry cloth. When your key is not in the meter, always keep it in its plastic cover.

    Remember, if you lose your key, you may have to pay for a new one.
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    *We may monitor your call to help improve our customer service.

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    Phone us*

    Electricity: 0800 980 0425
    Gas: 0800 980 0424
    Moving home: 0800 980 2481

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    Get in touch

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    If you'd like to contact us you can send us an email or give us a call

    Contact us now

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    Where to buy credit

    Rh Track paying

    Find out where to buy credit to top up your pay as you go meter

    Find your nearest PayPoint

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