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    Pay as you go meters

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    A pay as you go meter allows you to pay for your gas and electric as you go. This means that you pay up front for the energy you use and won’t receive a bill from us. Pay as you go meters are not the best option for everyone. In order to find out if one would suit your lifestyle we’ve got some advice to help you decide:

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    About pay as you go

    There’s a lot to consider when changing the way you pay for your energy. Here are some of the more important things you should know about pay as you go meters:

    • A pay as go meter must be kept in credit at all times, otherwise your gas and electricity supply will stop. To avoid this you’ll need to keep the meter topped with credit and think about how you use your electricity and gas.
    • Meters can be topped up at PayPoints, so it’s a good idea to consider how close you live to a shop or a post office with this facility, your nearest PayPoint outlet .
    • Keeping your meter topped up is really important, especially if there are things in your home that require a constant charge such as medical equipment.
    • It’s important to ensure you have enough credit to last until you’re able to top up again.
    • It’s important to look after your key/card, keeping it clean and in good working condition. If it gets dirty or damaged it may not work.
    • Replacement personal keys and cards may be charged for, so it’s important to look after yours.
    • Availability
      Usually we’ll be able to fit a pay as you go meter, but there may be occasions when it’s difficult to fit one. If it’s not easy to reach or it’s in a shared area of a rented property, we won’t be able to install one without moving it first. There may be high costs to either yourself or your landlord to do the work.
    • Going on holiday?
      One thing to remember is to check your meter to make sure you’ve got enough credit to last until you get back.
      Whilst you’re away the meter will still collect weekly repayments towards any money you may owe from past bills, even if all your appliances are switched off.
      And make sure you have enough credit for appliances you do leave on such as a fridge or freezer as there’ll be nobody at home to start the emergency credit.

    Benefits of pay as you go meters

    If you’re unsure if pay as you go is for you, take a look at some of the benefits that it could offer you. 

    • Allows you to see how much energy you use on a daily basis.
    • Any outstanding debt from past bills can be added to the meter and spread into affordable weekly payments.
    • The meter has an emergency credit facility, ensuring you’ll have electricity or gas if you’re unable to buy credit immediately.
    • We’ll send you an annual statement so you can keep an eye on how much energy you’ve used throughout the year.
    • Allows you to pay for your energy as you go, this means you won’t receive a bill.
    • You won't be paying over the odds, the prices for pay as you go are the same as quarterly billed prices.

    Disadvantages of pay as you go meters

    Pay as you go meters aren’t the best option for everyone, take a look at some of the possible issues you could face on pay as you go before making the switch. 

    • Most customers use more energy in the winter. So you’ll need to top up with more money during the colder months, unlike a monthly direct debit which allows you to budget and spread costs evenly throughout the year.
    • If you have a pay as you go meter, you won't be able to get quarterly billed discounts.
    • You have to remember to keep the meter topped up or your gas or electricity supply may stop unexpectedly.
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    Phone us*

    Electricity: 0800 980 0425
    Gas: 0800 980 0424
    Moving home: 0800 980 2481

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    Get in touch

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    If you'd like to contact us you can send us an email or give us a call

    Contact us now

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    Where to buy credit

    Rh Track paying

    Find out where to buy credit to top up your pay as you go meter

    Find your nearest PayPoint

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