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We know that you want a choice when it comes to paying your bill. That's why we've got lots of great ways to pay for you to choose from.
Our most popular way is by monthly Direct Debit , where your estimated annual costs are spread over 12 months. So you pay a set amount each month and don’t face any unexpected costs. Not only does it help you budget but you’ll also save up to £80 per year off your energy bills. And if you go paperless, you’ll also get an extra £12 off your energy†.
If you want to pay your bill in full when you get it, why not make a payment online? All you need to do is register for an online account, or log in if you already have one, and you’re away. As well as being able to pay your bills, you can view your bills and give meter readings.
Below, we’ve got lots of other payment options to choose from. And if you ever find that you’re having trouble paying, please get in touch as soon as possible. We’ll work with you to find the best way for you to manage your bills.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
Monthly Direct Debit is a great way to save money with up to £80 per year off your energy costs. We’ll estimate how much your annual bill will be and spread it over 12 months. So, you pay a set amount each month. And we’ll review your payments each year to make sure you’re paying the right amount. With your costs spread evenly over the year you can easily budget for your gas and electricity.
To set up a Direct Debit, you can use our online Direct Debit form or phone us on 0800 980 9041*. You’ll need your bank account number and sort code to hand.
Paying by Standing Order means a set amount will be transferred from your bank account to SWALEC every month. You’re in control, so you have to agree any changes to the Standing Order with your bank. We’ll review your account at least once a year to check you’re paying the right amount.
You’ll also save up to £80 per year off your energy which will be shown as a Standing Order discount on your statements.
To set up a Standing Order, please contact us so one of our expert advisers can recommend a monthly amount and send you a standing order form to fill in and take to your bank.
If you want to make a monthly payment but prefer not to pay by Direct Debit or Standing Order, you could use our monthly swipe card option.
Once we’ve agreed an amount and payment date, all you have to do is pay with your swipe card at any PayPoint or Post Office by the agreed date. We’ll review your account at least once a year to check the amount you’re paying each month is just right.
To set up paying by monthly swipe card, please contact us.
Paying your bills online gives you the flexibility to pay anywhere and anytime you’ve got internet access. It’s quick, simple and you can use your debit or credit card.
To pay online, you’ll first need to take a few moments to register for an online account. Once you’ve registered, you’ll be able to access your account 24/7. Your online account also lets you give meter readings, view your bills and more.
If you're already registered with eServices, just log in to pay your bill. Once you’re logged in, just click the 'Pay now' button for the service you wish to pay e.g. gas or electricity and follow the instructions on the screen.
Please note, if you pay by credit card you'll be charged a handling fee for each credit card transaction you make.
You can make payments towards your energy bills from most banks. You’ll usually need to have your gas or electric account number(s) to hand which you can find on your bill.
If you bank with Lloyds TSB, Royal Bank of Scotland or NatWest, you can also view, pay, and store your energy bills from the secure environment of your online bank. Sign up to manage your bills online at Lloyds TSB Bill Manager, Royal Bank of Scotland Digital Banking (look under ‘Extra services’) or NatWest Online banking (look under ‘Extra services’). This service is just one of the ways we’re helping you to save time, energy and paper.
You may prefer to pay your bill in full when you get it. You can pay your bill online at any time, by registering for an online account. If you already have an online account, just log in to pay your bill.
Variable Direct Debit allows you to pay your bills directly from your bank account every quarter rather than every month. It means your bills will always be paid in full and you’ll get a discount of up to £80 off your energy per year for paying this way. The date the payment will be taken is shown on your statements.
To set up a Variable Direct Debit, you can use our online form or contact us. You’ll need your bank account number and sort code to hand.
We know it's not easy finding time to pay bills. So we've introduced paying by text message which is quick, easy and secure.
Here's how it works:
It's simple and convenient and you’ll still get a copy of your bill as normal.
To set up paying by text or to find out more, please text 'YES' to 07786 200 270 or email us at firstname.lastname@example.org with:
We'll get in touch to answer your questions and get you started.
To pay your bill by credit or debit card just call us on 0800 980 9649*.
Or pay your bill with your credit or debit card online, via your online account. To do this, simply register online or if you already have an online account, just log in to pay your bills. As well as the convenience of paying online, you’ll also be able to view your bills and submit meter readings.
To pay by post, please fill in the payment slip at the bottom of your bill and send it to us with your cheque or postal order to:
SWALEC, PO Box 13, Havant, PO9 5JB.
Please make the cheque payable to 'SWALEC' and write your customer account number on the back so your payment is made to your account. Please, don’t send us cash in the post as unfortunately things can go astray on the way.
Our Paygo swipe card is a flexible payment option that you can use to pay your bill at any PayPoint or Post Office.
Contact us and we’ll set you up to pay this way. You’ll decide when and how much to pay. You can even make payments before you get your bill. All payments are shown on your quarterly bill and any remaining balance will need to be paid in full when you get your next bill.
If receiving a quarterly bill or statement is not right for you, you may be better using a Pay As You Go meter.
This is where you use a key or card to add credit to the meter itself. It allows you to budget and keep track of how much energy you're using, as you're using it. You can only use what you've paid for in advance, meaning no unexpected bills.
Credit for pay as you go meters can be bought from your local Post Office or Paypoint.
If you'd like to find out more about Pay As You Go meters, please contact us and one of our expert advisers will go through this option with you.
†Pay by Direct Debit and get an annual discount of £40 per fuel, deducted from your standing charge. Choose paperless billing and get an annual discount of £6 per fuel, deducted from your standing charge - the following tariffs are excluded: energyplus Care, Woolwich Domestic Heat, EDN, EBICO and all Pay As You Go meter customers. These discounts are inclusive of VAT.
Log in to your online account and pay your bill or make a payment towards your account.
Log in and pay
Manage your account online 24/7.
Pay by monthly Direct Debit and get a £40 discount per fuel, per year.
Switch to Direct Debit
If you'd like to contact us you can send us an email or give us a call
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SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ