• Switching To Us

  • Switching to us is simple and straightforward!

    There are a number of ways you can switch your gas and electricity supply to us but the easiest way is to sign up on our website.

    Enter your postcode on our quick price calculator and click 'Get a price'. You'll get an estimated quote and details for each of our tariffs  making it easy to pick the right one for you. You can personalise this quote by adding information about things like your average usage. Just enter the details you know and click 'Update prices'.

    If you want to see more information about any of the tariffs or switch to one of them, click the 'More info' button. Once you're ready to switch, just click 'Apply' and fill in our simple online form.

    If you would rather speak to us, please give our specially trained advisers a call on 0800 975 7542*. They'll chat to you about our range of products and help you choose the best one to suit your needs. We're open from 8am to 8pm Monday to Friday, and 8am to 2pm Saturday.

    If you've already switched

    If you've chosen to join us, it's usually a three week switching process and we keep you informed every step of the way. We'll also make sure that you receive a pack which includes a copy of your contract along with our terms and conditions.

    If you agreed to switch to us on or after the 5th of November, the switching times above will apply. However, if you agreed to join us before the 4th, it will take between 4 and 5 weeks to transfer your energy supplies.

    Here's what happens when you switch to us

    Week one

    • Your application is underway. You’ve got a 14 calendar day cooling off period that starts on the date you receive your confirmation. The cooling off period allows you to make a change or cancel your application to join us if you wish to.

    Week two onwards

    • We’ll let your current supplier know that you’ve chosen to switch to us. So you don’t have to worry about letting them know.
    • We’ll be in touch during the process to keep you informed. We’ll let you know the date your supply starts with us. If you’ve chosen to pay by Direct Debit, we’ll also confirm your bank details and the date we’ll start taking the Direct Debit payments from your bank account.
    • When we’re almost ready to start your supply with us, we’ll ask for your opening meter readings. Find out how to read your meter.
    • A few days before your supply starts with us, we’ll send you a Welcome Pack which gives you lots of useful information on SSE SWALEC, our products and services. We’ve also included some useful contact numbers, if you need to speak to us.
    • That's it – you’ve started your supply with us!

    After your supply starts

    • If you chose a regular payment plan we'll start receiving payments on the date we've agreed with you. Details of this can be found in your welcome letter.
    • We'll send your first bill within three months of you joining us.

    If you have any questions about the transfer process or how to cancel during your cooling off period, please call us on 0800 975 7542*.

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments. 


  • *We may monitor your call to help improve our customer service.
  • ** SSE  is a trading name of SSE Energy Supply Limited, voted Best for Customer Service every year since 2006 in the uSwitch Customer Satisfaction Reports.
    # "We" means the SSE Group, of which SSE Energy Supply Ltd and SSE Generation Ltd are members. SSE Generation Ltd generates more renewable electricity than any other energy company in the UK.
    Based on installed capacity - see SSE Annual Report 2012 (May 2012) and Digest of United Kingdom Energy Statistics.

  • Three great reasons to switch

    • Standard energy prices frozen until 2016**
    • UK only call centres
    • Access to advance tickets for our entertainment venues

  • It's easy to switch

    Rh Value energy

    Sign up to one of our energy products today. It only takes a couple of minutes!

    Learn more 

  • More questions?

    Take a look at our switching supplier FAQs

    Take a look at our switching supplier FAQs.

    Find out more

  • Get in touch

    Rh Contact us

    If you'd like to contact us you can send us an email or give us a call

    Contact us now