• Our phone numbers

  • We're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. Please make us aware when you call if you would like to speak to a Welsh speaking adviser, and we'll be happy to arrange this for you. We may monitor your call to help improve our customer service.

  • Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency. 

     

    Electricity emergency 0800 052 0400
    (free call)

     

    Gas emergency 0800 111 999
    (free call)

     

    Boiler breakdown and emergencies 0800 975 0787
    (free call)

     

     

    If you have an emergency with your pay as you go meter, use the numbers below to contact us.

     

    Electricity pay as you go emergency 0800 980 0425
    (free call)

     

    Gas pay as you go emergency 0800 980 0424
    (free call)

     

    If you have a fault or error message on your pay as you go meter, we have some suggestions to help.

    Find out more in our safety and emergencies section.

  • Switch to SWALEC

    Here are our phone numbers for switching to any of our great packages.

    Electricity and gas
    0800 975 7542
    (free call)
    Telephone package (talk)
    0800 107 3201
    (free call)
    Broadband package
    0800 197 1927
    (free call)

    Shield gas boiler and electrical
    wiring care

    0800 975 0580
    (free call)
    Gas and electrical installations
    0800 107 1394
    (free call)

  • Moving house

    If you're moving and would like to set up new accounts for your gas and/or electricity at your new house, or close your account(s) for a house you're moving out of, then please let us know.

    You can use our online forms to let us know about your move - it's quicker than calling and you can find all the information you need about letting us know.

    If you prefer, you can call us using the following phone numbers.

    Moving house
    0800 107 9639
    (free call)
    Pay as you go
    0800 980 2481
    (free call)
    Talk and broadband
    0800 294 4720
    (free call)
  • Give us a meter reading

    Open 24 hours a day, every day of the year. Use this phone number to give us a meter reading for your next bill, or to amend a bill you've just received. Please make sure you have your 10 digit customer account number to hand when you call.

    Meterline 0800 107 3205
    (free call)

  • Make a payment

    Open 24 hours a day, every day of the year. Use this phone number to make a payment using your debit or credit card.

    Cardline 0800 980 9649 (free call)

  • Pay as you go

    Use the following phone numbers for pay as you go enquiries only. 

    Electricity 0800 980 0425
    (free call)
    Gas 0800 980 0424
    (free call)
    Moving house 0800 980 2481
    (free call)

  • Water

    Use the following phone number if you have any queries about your water supply.

    Water
    0800 980 1391
    (free call)

  • General enquiries

    Use the following phone numbers for any other enquiries.

    You can also contact us online.

    Electricity and gas 0800 980 9041
    (free call)

    talk phone service 0800 980 8262
    (free call)

    Broadband service 0800 980 8262
    (free call)

    Shield service 0800 975 0787
    (free call)

  • Priority services

    Here are the numbers you need to find out about special services, use our textline or get advice on how to use your energy. 

    Careline 0800 622 838
    (free call)
    Information about special services for the elderly, disabled or chronically sick.

    Textline 0800 622 839
    (free call)
    Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday. For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.

    Energyline    0800 072 7201
    (free call)
    Open 8am to 5pm Monday to Friday. For information and advice on using energy.

  • Green Deal

    Use one of the following numbers if you have a Green Deal arrangement in place and need to talk to us about your payment plan.

    Green Deal
    (Credit meter)
    0800 975 1503
    (free call)
    Green Deal
    (Pay As You Go meter)
    0800 975 1974
    (free call)

  • Find all the answers

    FAQs

    Find answers to the most common questions our customers ask us.

    Visit the FAQs

  • Did you know?

    You can do a lot of everyday tasks online:

    • Give us a meter reading and get a live account update
    • Make a payment
    • View your bills
    • View payments you've made
    • Let us know you're moving

    Login / Register