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  • Our phone numbers

  • Did you know you can talk to us straight away without picking up a phone? You can talk to an adviser in just a couple of clicks. Start chatting now!

    If you would prefer to call us, we're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. Please make us aware when you call if you would like to speak to a Welsh speaking adviser, and we'll be happy to arrange this for you. We may monitor your call to help improve our customer service.

     

  • Emergencies

    Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency.

    Electricity emergency
    0800 052 0400
    (free call)
    Gas emergency
    0800 111 999
    (free call)
    Boiler breakdown and emergencies
    0845 078 6773
    (local rate call)



    If you have an emergency with your pay as you go meter, use the numbers below to contact us.

    Electricity emergency
    0800 980 0425
    (free call)
    Gas emergency
    0800 980 0424
    (free call)


    Find out more in our safety and emergencies section.

  • Switch to SWALEC

    Here are our phone numbers for switching to any of our great packages.

    Electricity and gas


    0800 980 2469
    (free call)
    Telephone package (talk)
    0800 107 3201
    (free call)
    Broadband package
    0800 107 3201
    (free call)

    Gas boiler and electrical
    wiring maintenance and
    protection (shield)    		 0845 076 0526
    (local rate call)


    Gas boiler, central heating
    and electrical installations
    0845 070 2134
    (local rate call)

  • Give us a meter reading

    Open 24 hours a day, every day of the year. Use this phone number to give us a meter reading for your next bill, or to amend a bill you've just received. 

    Meterline

    0800 107 3205
    (free call)

  • Make a payment

    Open 24 hours a day, every day of the year. Use this phone number to make a payment using your debit or credit card.

    Cardline 0845 704 5038

  • Pay as you go

    Use the following phone numbers for pay as you go enquiries only. 

    Electricity 0800 980 0425
    (free call)
     
    Gas 0800 980 0424
    (free call)

  • Water

    Use the following phone number if you have any queries about your water supply.

    Water
    0800 980 1391
    (free call)

  • General enquiries

    Use the following phone numbers for any other enquiries.

    You can also use our Live Help service or contact us online.

    Electricity and gas 0845 026 0656
    (local rate call)
     
    talk phone service 0845 678 0053
    (local rate call)
     
    Broadband service 0845 678 0053
    (local rate call)
     
    shield service 0845 078 6773
    (local rate call)
     
     

  • Priority services

    Here are the numbers you need to find out about special services, use our textline or get advice on how to use your energy. 

    Careline 0800 622 838
    (free call)

    Information about special services for the elderly, disabled or chronically sick.

    Textline

    		 0800 622 839
    (free call)    		 Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday. For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
    Energyline    0800 072 7201
    (free call)    		 Open 8am to 5pm Monday to Friday. For information and advice on using energy.

  • Visit the FAQs

    Rh FAQ

    Take a look at the most common questions our customers ask us

    Go to the FAQs

  • Did you know?

    You can do a lot of everyday tasks online:

    • Give us a meter reading and get a live account update
    • Make a payment
    • View your bills
    • View payments you've made
    • Let us know you're moving

    Login / Register