Go to content
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
Did you know you can talk to us straight away without picking up a phone? You can talk to an adviser in just a couple of clicks. Start chatting now!
If you would prefer to call us, we're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. Please make us aware when you call if you would like to speak to a Welsh speaking adviser, and we'll be happy to arrange this for you. We may monitor your call to help improve our customer service.
0800 052 0400(free call)
0800 111 999(free call)
0800 975 0787(free call)
If you have an emergency with your pay as you go meter, use the numbers below to contact us.
0800 980 0425(free call)
0800 980 0424(free call)
If you have a fault or error message on your pay as you go meter, we have some suggestions to help.
Find out more in our safety and emergencies section.
0800 975 7542(free call)
Gas and electrical installations
You can use our online forms to let us know about your move - it's quicker than calling and you can find all the information you need about letting us know.
If you prefer, you can call us using the following phone numbers.
0800 107 3205(free call)
You can also contact us online.
0800 980 9041(free call)
0800 980 8262(free call)
Information about special services for the elderly, disabled or chronically sick.
0800 975 1503(free call)
Find answers to the most common questions our customers ask us.
Visit the FAQs
You can do a lot of everyday tasks online:
Login / Register
SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ