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We're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. Please make us aware when you call if you would like to speak to a Welsh speaking adviser, and we'll be happy to arrange this for you. We may monitor your call to help improve our customer service.
If you have an emergency with your pay as you go meter, use the numbers below to contact us.
If you have a fault or error message on your pay as you go meter, we have some suggestions to help.
Find out more in our safety and emergencies section.
Call us using the following phone numbers:
You can also contact us online.
Find answers to the most common questions our customers ask us.
Visit the FAQs
You can do a lot of everyday tasks online:
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SSE and SWALEC are trading names of: SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs); Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas); SSE Water Limited Registered in England & Wales No. 06021063(Supply of Water); SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);SSE Energy Solutions Limited Registered in Scotland No. SC386054 (Energy Efficiency Installations & Insulation Products); SSE Green Deal Provider Limited Registered in Scotland No. SC432920 }(Green Deal scheme); SSE Retail Limited Registered in Scotland No. SC213458 (Retail Appliances) All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited & SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited; SSE Green Deal Provider Limited & SSE Retail Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Energy Supply Limited, SSE Water Limited, SSE Home Services Limited, SSE Green Deal Provider Limited and SSE Retail Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.