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    Our phone numbers

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    Whatever the reason you need to contact us, we’re happy to help.

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    To switch to SWALEC

    Whether you're a small, medium or large business, we're sure we'll have something to suit you.
    You can email our business team on swalec.tender@scottish-southern.co.uk or call 0800 783 4121.

    General billing enquiries

    We have different numbers for you to call depending on the size of your business.

    If you're a large business, you'll have a direct number and email address for your billing account manager (BAM). If you're not sure who your BAM is then call the number on your bill and we'll be happy to help.

    If you're a small or medium sized business then you'll need to call one of the following numbers:

    Electricity - 0845 3002 136*

    Gas - 0845 0700418*

    Moving business premises

    There are different telephone numbers depending on the size of your business.

    If you’re a large business, you’ll have a direct number and email address for your billing account manager (BAM). If you’re not sure who your BAM is then call the number on your bill and we’ll be happy to help.

    If you’re a small or medium business, then please call one of the following numbers to talk to one of our dedicated business advisors:

    Electricity or electricity and gas – you can email us on commercialwestcot@scottish-southern.co.uk or call 0845 3002 136* 

    Gas only – 0845 0700418*

    Engineering enquiries

    If you need to move a meter, upgrade a supply, remove old meters or any other sitework jobs please call us on one of these numbers.

    Electricity – 0800 048 3516 (free call). Open 8am to 5pm Monday to Friday.

    Gas – you can email us on seg.ic.gassiteworks@scottish-southern.co.uk or call 0870 900 9841.

    Emergencies

    If you have a loss of supply, gas escape or any other emergency please use one of these telephone numbers.

    Electricity - 0800 052 0400 (free call)

    Gas - 0800 111 999 (free call)

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    *We may monitor your call to help improve our customer service.

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