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We've been busy making lots of practical changes to make it simpler, fairer and easier for you to deal with us.
We're building a better way to do business, and we believe the changes we are making will improve the energy industry for good.
See below to find out how we're working hard to give you a better deal. For more details go to www.swalec.co.uk/betterway or call 0800 0482 394. Or tell us what you think using #betterway.
We were the first to stop doorstep selling. First to simplify tariffs. And first to launch our free in-home energy advice service. That makes us different from other energy firms. And it means a brighter future for energy customers.
Our recipe's simple: we treat people the way we'd like to be treated ourselves – that's one of the reasons we've been voted No 1 for customer service by uSwitch eight years running*. Now, we're the first energy supplier to go above and beyond the regulator's Guaranteed Standards and offer our customers our own £20 Service Guarantee**.
UK-based call centres, for a start. Committed, highly-trained people there to help save you money and energy. Transparent, easy-to-understand bills. Plus an annual energy review to make sure you're on our best deal. No wonder uSwitch have awarded us No 1 for customer service seven years running*.
As part of our four million pound daily investment in infrastructure, we've been pioneering renewable energy for decades – wind, wave, hydro and solar. And while some people spout nothing but hot air, we generate more renewable energy than anyone else in the UK and Ireland^. Our goal? That one day, all our electricity will be generated as cheaply as possible, right here.
We were the first to stop doorstep selling, launch a customer charter and simplify tariffs. We generate more renewable energy than anyone else in the UK and Ireland^. Now, we're the first energy supplier to go above and beyond the regulator's Guaranteed Standards and offer our customers our own £20 Service Guarantee**.
We might not shout about it from the rooftops but here at SWALEC, we're a hive of activity.
Sign up to one of our energy products today. It only takes a couple of minutes!
Find answers to the most common questions our customers ask us.
Visit the FAQs
PDF file: Annual Complaints Report for energy (100KB)
You can contact us on LiveChat, send us an email or give us a call.
Contact us now
SWALEC is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ